Connect Salesforce to ERP. Stop Rekeying Orders.
Give sales teams ERP pricing, inventory and order status inside Salesforce. Duet360 helps manufacturers and distributors reduce duplicate entry and connect sales with operations across Infor, Epicor and other scoped ERP environments.
Customer example: NDI connected Salesforce and Epicor to make product history and rental information available to its teams.
Watch the 34-second overview · Read customer stories · Discuss your integration
Salesforce–Epicor integration · Salesforce–Infor integration
Watch the Salesforce ERP orchestration overview (34 seconds)
NDI’s published story describes a phased Salesforce implementation and Epicor integration, including product history by serial number in Salesforce and instrument-rental management. Read the NDI Salesforce–Epicor case study.
CRM and ERP integration through business process orchestration
Your orchestration questions, answered.
What is the difference between CRM–ERP integration and business process orchestration?
Integration exchanges information between applications. Orchestration coordinates the business steps around that information, including validation, approvals, status updates and exception handling across sales, service and operations.
Where should a Salesforce–ERP orchestration project begin?
Start with a frequent process such as quote-to-order or order visibility. Identify systems of record, record identifiers, business owners and measurable outcomes before agreeing the implementation scope.
Can an orchestration strategy include non-Infor ERP systems?
Yes. Assess the specific ERP version, deployment, interfaces and required operations. SAP, Oracle, Microsoft Dynamics, Sage and IFS environments need a scoped technical review rather than an assumption of universal compatibility.
How does orchestration help manufacturers and distributors?
Connected customer, pricing, inventory, order and invoice context helps teams research requests and coordinate handoffs. The workflow should reflect fulfillment rules and operational responsibilities rather than simply copy records between systems.
What information should we bring to an Endowance discovery discussion?
Bring your Salesforce and ERP versions, priority workflows, integration interfaces, company and site structure, and examples of manual handoffs or recurring exceptions. Agree success measures and responsibilities before selecting a solution.
How does Duet360 support reliable Salesforce–ERP business processes?
Duet360 includes prebuilt, packaged business processes with mappings, validation and exception handling for the agreed implementation. Its hosted and managed delivery model combines that process foundation with defined operational responsibilities.
Begin with one accepted transaction and one rejected handoff. Confirm how the team identifies errors, corrects the source data and verifies the final system status before reprocessing.
Is Duet360 implementation offered at a fixed fee?
Duet360 has a fixed implementation fee for its out-of-the-box functionality. The fee covers the prebuilt business processes in your agreed standard scope. This gives you a clear basis for budget planning.
Confirm the included features and implementation scope in your proposal. Standard integration support is included within package scope. Confirm third-party licensing, enhanced support and additional work separately.
What are the Duet360 pricing options?
Essentials: $1,000 per month plus $5,000 onboarding. Standard one-way visibility for one ERP instance, Salesforce org and company. Year one $17,000; three years $41,000.
Business: $1,500 per month plus $10,000 onboarding. Standard bidirectional integration and one packaged process for one ERP instance, Salesforce org and company. Year one $28,000; three years $64,000.
Enterprise: from $2,291.67 per month plus onboarding from $15,000. Scoped for multiple companies/sites and advanced orchestration. Year one from $42,500.04; three years from $97,500.12.
Additional standard Process Accelerators are $333.33–$500 per month plus $3,000–$5,000 onboarding each. Complex CPQ, service and custom requirements are quoted separately.
USD, monthly billing. Hosting, monitoring, standard integration support and supported-connector maintenance are included within agreed scope and capacity. Totals assume unchanged monthly prices and exclude taxes, optional additions, third-party licenses and internal labor. Confirm ERP compatibility and service commitments in your proposal.