Salesforce ERP Integration and Business Process Orchestration
Duet360 connects Salesforce CRM with ERP and CPQ through business process orchestration for manufacturers and distributors. Coordinate quote-to-cash, inventory availability, order management, shipment updates, invoice visibility, service and commerce with defined mappings, business rules, monitoring and exception handling.
Endowance delivers Duet360 as a hosted, managed platform for Infor, Epicor and other ERP environments. Integration with non-Infor systems, including SAP, Oracle, Microsoft Dynamics, Sage and IFS, is assessed against available interfaces, versions and the agreed implementation scope.
Plan multi-company and multi-site workflows around the systems your business already uses. Start with a focused Salesforce-to-ERP process, validate the complete handoff and expand as requirements grow. Ask Endowance about the scope of prebuilt processes and fixed-fee onboarding for your environment.
Salesforce–Epicor integration · Salesforce–Infor integration
Watch the Salesforce ERP orchestration overview (34 seconds)
NDI’s published story describes a phased Salesforce implementation and Epicor integration, including product history by serial number in Salesforce and instrument-rental management. Read the NDI Salesforce–Epicor case study.
CRM and ERP integration through business process orchestration
Fixed-fee implementation for out-of-the-box Duet360
Duet360 has a fixed implementation fee for its out-of-the-box functionality. The fee covers the prebuilt business processes in your agreed standard scope. This gives you a clear basis for budget planning.
Confirm the included features and implementation scope in your proposal. Standard integration support is included within package scope. Confirm third-party licensing, enhanced support and additional work separately.
Duet360 is a Salesforce-centric platform for ERP business process orchestration. Its prebuilt, packaged business processes help manufacturers and distributors coordinate quote-to-cash, orders, pricing, inventory, fulfillment and finance across agreed systems.
Endowance brings specific Infor and Epicor integration experience; the exact ERP releases, interfaces and process scope are confirmed for each implementation.
It supports varied ERP landscapes, including Infor and non-Infor systems, while adding validation, sequencing, monitoring, and exception handling beyond traditional point-to-point integration.
Endowance delivers the platform as a hosted, managed solution focused on practical onboarding, end-to-end process visibility, and growth over time.
CRM and ERP integration through business process orchestration
Your orchestration questions, answered.
What is the difference between CRM–ERP integration and business process orchestration?
Integration exchanges information between applications. Orchestration coordinates the business steps around that information, including validation, approvals, status updates and exception handling across sales, service and operations.
Where should a Salesforce–ERP orchestration project begin?
Start with a frequent process such as quote-to-order or order visibility. Identify systems of record, record identifiers, business owners and measurable outcomes before agreeing the implementation scope.
Can an orchestration strategy include non-Infor ERP systems?
Yes. Assess the specific ERP version, deployment, interfaces and required operations. SAP, Oracle, Microsoft Dynamics, Sage and IFS environments need a scoped technical review rather than an assumption of universal compatibility.
How does orchestration help manufacturers and distributors?
Connected customer, pricing, inventory, order and invoice context helps teams research requests and coordinate handoffs. The workflow should reflect fulfillment rules and operational responsibilities rather than simply copy records between systems.
What information should we bring to an Endowance discovery discussion?
Bring your Salesforce and ERP versions, priority workflows, integration interfaces, company and site structure, and examples of manual handoffs or recurring exceptions. Agree success measures and responsibilities before selecting a solution.
How does Duet360 support reliable Salesforce–ERP business processes?
Duet360 includes prebuilt, packaged business processes with mappings, validation and exception handling for the agreed implementation. Its hosted and managed delivery model combines that process foundation with defined operational responsibilities.
Begin with one accepted transaction and one rejected handoff. Confirm how the team identifies errors, corrects the source data and verifies the final system status before reprocessing.
Is Duet360 implementation offered at a fixed fee?
Duet360 has a fixed implementation fee for its out-of-the-box functionality. The fee covers the prebuilt business processes in your agreed standard scope. This gives you a clear basis for budget planning.
Confirm the included features and implementation scope in your proposal. Standard integration support is included within package scope. Confirm third-party licensing, enhanced support and additional work separately.
What are the Duet360 pricing options?
Essentials: $12,000 per year plus $5,000 onboarding. Standard one-way visibility for one ERP instance, Salesforce org and company. Year one $17,000; three years $41,000.
Business: $18,000 per year plus $10,000 onboarding. Standard bidirectional integration and one packaged process for one ERP instance, Salesforce org and company. Year one $28,000; three years $64,000.
Enterprise: from $27,500 per year plus onboarding from $15,000. Scoped for multiple companies/sites and advanced orchestration. Year one from $42,500; three years from $97,500.
Additional standard Process Accelerators are $4,000–$6,000 per year plus $3,000–$5,000 onboarding each. Complex CPQ, service and custom requirements are quoted separately.
USD, annual billing. Hosting, monitoring, standard integration support and supported-connector maintenance are included within agreed scope and capacity. Totals assume unchanged annual prices and exclude taxes, optional additions, third-party licenses and internal labor. Confirm ERP compatibility and service commitments in your proposal.